Refund policy

At LIMI Food, we want every order to reach you in excellent condition. Because we sell food products, we must also protect product quality and food safety.

Please read this policy before requesting a return, replacement, or refund.

Change-of-Mind Returns

You may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the product must be:

• Unopened and unused
• In the same condition in which it was received
• In its original, sealed, and undamaged packaging
• Suitable for resale
• Accompanied by your order number or other proof of purchase

Before returning a product, contact us at info@limifood.ca.

Please do not send a product back before receiving authorization and return instructions from our team. Products returned without prior authorization may not be accepted.

For approved change-of-mind returns, the customer is responsible for the cost of return shipping. Original delivery charges are not refundable unless the return is caused by an error on our part or a refund is otherwise required by law.

Products That Cannot Be Returned

For health and safety reasons, we cannot accept change-of-mind returns for:

• Opened, used, unsealed, or tampered-with food products
• Products with packaging or safety seals damaged after delivery
• Products that cannot be safely resold
• Personalized or custom-made products
• Gift cards
• Products clearly identified as final sale before purchase

These exclusions do not apply when a product is defective, unsafe, damaged before delivery, incorrectly supplied, misrepresented, or otherwise protected under applicable consumer protection law.

Damaged, Defective, Unsafe, or Incorrect Products

Please inspect your order as soon as it arrives.

• Arrives damaged or leaking
• Is defective or appears unsafe
• Has a broken or damaged safety seal
• Is different from the product you ordered
• Is missing from your order

Whenever possible, please contact us within 48 hours of delivery and provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label
• Photographs showing any visible damage or leakage

Do not consume a product if its seal is broken, it is leaking, or you reasonably believe that it may be unsafe.

After reviewing your request, we may provide a replacement, refund, store credit, or another appropriate remedy based on the circumstances.

When a return is required because of an error by LIMI Food or a covered product defect, we will provide return instructions and cover reasonable, authorized return shipping costs.

Order Cancellations and Changes

To request a change or cancellation, contact us at info@limifood.ca as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once it has entered processing, been prepared for shipment, or been shipped.

Any rights available to you under applicable consumer protection law remain unaffected.

Refunds

We will notify you after we have inspected an approved return or validated an eligible claim.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow approximately 5 to 10 business days after approval for the refund to be processed. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges are refundable only when stated in this policy or required by applicable law.

LIMI Food is not responsible for products lost or damaged during an unauthorized return. For customer-paid returns, we recommend using a trackable shipping service and retaining proof of shipment.

Exchanges

The quickest way to obtain a different product is to return the eligible product in accordance with this policy and place a new order after the return has been approved.

If we sent you the wrong product, or if an eligible product arrived damaged or defective, contact us so that we can arrange an appropriate replacement or other remedy.

Consumer Rights

This policy is provided in addition to any mandatory legal warranties, remedies, or consumer rights available under applicable Canadian federal, provincial, or territorial law.

Nothing in this policy is intended to exclude, replace, or limit rights that cannot legally be excluded or limited.

Contact Us

For questions, return requests, or concerns about an order, contact:

LIMI Food

Email: info@limifood.ca