Terms of service

These Terms of Service govern your access to and use of limifood.ca, including any purchases made through the website.

The online store is operated under the name LIMI Food. Throughout these Terms, “LIMI Food,” “we,” “us,” and “our” refer to the operator of the store.

By visiting our website, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please do not use the website or place an order if you do not agree with these Terms.

Nothing in these Terms excludes, restricts, or limits any consumer right, legal warranty, or remedy that cannot lawfully be excluded, restricted, or limited.

Eligibility and Acceptable Use

You must have the legal capacity to enter into a binding contract in your jurisdiction.

If you are under the applicable age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

Unless we agree otherwise in writing, the website may be used only for lawful, personal, and non-commercial shopping purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Interfere with the website’s security or operation
• Introduce viruses, malicious code, or harmful technology
• Attempt to gain unauthorized access to the website, its systems, or another person’s account
• Scrape, collect, or harvest information without authorization
• Impersonate another person or provide false information
• Infringe the intellectual property, privacy, or other rights of LIMI Food or another person

Account and Order Information

You agree to provide complete, current, and accurate account, billing, delivery, and contact information.

You are responsible for protecting your account credentials and for activities conducted through your account.

We are not responsible for delays or delivery failures caused by materially inaccurate or incomplete information provided by a customer, except where applicable law provides otherwise.

Products and Food Information

We make reasonable efforts to display product descriptions, photographs, quantities, sizes, origins, ingredients, allergen statements, availability, and colours accurately.

However, packaging, labels, colours, and product appearance may change or differ slightly from what is displayed online.

The physical label attached to the product is the most current source of information concerning:

• Ingredients
• Allergens
• Storage instructions
• Best-before dates
• Preparation instructions
• Usage directions

Always read the product label before consuming or using a food product.

If you have an allergy, intolerance, dietary restriction, medical condition, or concern about a product, contact us before ordering and consult an appropriate healthcare professional where necessary.

Information provided on the website is for general product-information purposes only. It is not medical, nutritional, dietary, or professional advice.

Prices, Taxes, and Payment

Unless otherwise stated, all prices are displayed in Canadian dollars.

Applicable taxes, delivery charges, discounts, and the final order total will be displayed during checkout before you submit your order.

By completing checkout, you authorize our payment service providers to charge your selected payment method for the amount displayed and accepted at checkout.

Promotions may be subject to eligibility requirements, dates, product exclusions, quantity limits, and product availability.

Unless expressly stated otherwise, promotional offers cannot be combined or applied retroactively to previous purchases.

We reserve the right to correct pricing, promotional, or product-information errors before an order is fulfilled. If a correction materially affects your order, we will contact you and provide an opportunity to confirm or cancel the affected order.

Orders

Submitting an order represents an offer to purchase the selected products under these Terms.

After submitting an order, you will receive an electronic confirmation containing the transaction details. Please review the confirmation and contact us promptly if any information is incorrect.

Receiving an order confirmation does not necessarily mean that the order has been accepted or that every product remains available.

Product availability may change before an order is processed.

If we cannot fulfil an order as agreed, we will contact you promptly and provide an appropriate solution. Depending on the circumstances, this may include a replacement, order modification, cancellation, or refund.

We may establish reasonable purchase limits when they are clearly disclosed, including limits intended to prevent unauthorized resale, fraud, inventory abuse, or misuse of a promotion.

We will not cancel, refuse, or modify an order in a manner prohibited by applicable consumer protection law.

Shipping and Delivery

Shipping areas, delivery rates, processing times, estimated delivery times, tracking information, and procedures for delays are explained in our Shipping Policy.

Our Shipping Policy forms part of these Terms.

Processing and delivery dates are estimates unless we expressly provide a guaranteed date in writing or applicable law provides otherwise.

We are not responsible for delays caused by carriers, weather, customs, service interruptions, incorrect delivery information, or circumstances beyond our reasonable control, except where applicable law provides otherwise.

Risk of loss and ownership of purchased products will transfer as provided under applicable law.

Returns, Refunds, and Cancellations

Returns, exchanges, damaged products, incorrect orders, cancellations, and refunds are governed by our Return and Refund Policy.

The Return and Refund Policy forms part of these Terms.

Because we sell food products, certain products may not be eligible for change-of-mind returns after they have been opened, used, unsealed, tampered with, or made unsuitable for resale.

These restrictions do not limit any rights you may have concerning defective, unsafe, damaged, incorrectly supplied, or misrepresented products.

Product Use and Storage

You are responsible for:

• Reading and following the product label
• Following all storage and preparation instructions
• Inspecting the packaging and safety seal before use
• Using the product only as intended
• Checking applicable best-before information

Do not consume or use a product that is leaking, unsealed, tampered with, recalled, visibly damaged, or reasonably suspected to be unsafe.

Reviews and Other Submissions

You may be able to submit reviews, photographs, comments, suggestions, feedback, or other content through the website or our communication channels.

By submitting content, you confirm that:

• You have the right to submit it
• The content is truthful and lawful
• It does not contain fraudulent, misleading, abusive, defamatory, or harmful material
• It does not violate another person’s privacy, intellectual property, or other legal rights
• It does not contain malicious software or unauthorized commercial advertising

You grant LIMI Food a non-exclusive, worldwide, royalty-free licence to host, reproduce, publish, translate, adapt, distribute, and display the submitted content for purposes related to operating, marketing, and improving our business.

This licence is subject to applicable privacy and consumer protection laws.

We may review, moderate, reject, or remove content that is unlawful, abusive, fraudulent, irrelevant, misleading, or rights-infringing. We are not required to publish every submission.

Intellectual Property

The website and its content are owned by or licensed to LIMI Food and are protected by applicable intellectual property laws.

Protected content may include:

• The LIMI Food name and logos
• Product names and product presentations
• Photographs and videos
• Graphics and illustrations
• Written content
• Website designs and layouts
• Software and other technology

You may access and use the website for personal shopping purposes.

You may not copy, reproduce, modify, republish, distribute, sell, license, or commercially exploit our content without prior written authorization, except where such use is permitted by law.

Third-Party Services and Links

Our website may use or link to services operated by third parties, including:

• Shopify
• Payment processors
• Delivery carriers
• Analytics providers
• Social media platforms
• External websites

Third-party providers operate according to their own terms, policies, and privacy practices.

LIMI Food is not responsible for the independent content, availability, security, products, services, or conduct of a third-party provider, except where applicable law provides otherwise.

The inclusion of a third-party link does not necessarily mean that LIMI Food endorses or guarantees that third party.

Privacy

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

Shopify and other service providers may also process certain information according to their own privacy notices and legal obligations.

By using the website, you acknowledge that your information may be processed by service providers that help us operate the store, process payments, fulfil orders, provide customer support, prevent fraud, and improve the website.

Website Availability and Changes

We may maintain, update, modify, or improve the website at any time.

We may temporarily suspend or restrict access where reasonably necessary for:

• Maintenance
• Security
• Technical updates
• Fraud prevention
• Legal compliance
• Circumstances beyond our reasonable control

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may modify or discontinue a website feature without notice, provided that doing so does not unlawfully affect an order that has already been accepted.

Legal Warranties and Disclaimers

Products purchased by consumers may be protected by legal warranties and statutory consumer rights that vary by jurisdiction.

These rights are not restricted by these Terms.

To the maximum extent permitted by law, and subject to all mandatory consumer rights, the website and its informational content are provided on an “as available” basis.

We do not provide warranties beyond those expressly stated by LIMI Food or imposed by applicable law.

Limitation of Liability

Nothing in these Terms limits or excludes any liability or remedy that cannot lawfully be limited or excluded.

This includes applicable rights or liabilities relating to:

• Defective, unsafe, or incorrectly described products
• Fraud or wilful misconduct
• Personal injury where exclusion is prohibited
• Mandatory consumer rights and legal warranties

To the maximum extent permitted by law, LIMI Food will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use of, or inability to use, the website where those losses were not reasonably foreseeable.

Any limitation of liability will be interpreted narrowly and applied only to the extent enforceable in the customer’s jurisdiction.

Responsibility for Unlawful Misuse

To the extent permitted by law, you are responsible for losses, damages, expenses, or claims arising directly from:

• Your unlawful misuse of the website
• Fraudulent activity conducted through your account
• Your knowing infringement of another person’s rights
• Your intentional violation of these Terms

This provision does not apply to ordinary consumer use and does not reduce any mandatory consumer right.

Governing Law and Disputes

These Terms are governed by the applicable laws of Canada and the laws of the Canadian province or territory in which LIMI Food has its principal place of business.

Nothing in this section deprives a consumer of mandatory protections available under the laws of the consumer’s home province, territory, or jurisdiction.

A court or tribunal with lawful jurisdiction may hear a dispute relating to these Terms or a purchase made through the website.

Before beginning a formal claim, we encourage you to contact us so that we can attempt to resolve the issue directly.

Severability and Waiver

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

A delay or failure by LIMI Food to enforce a right does not mean that the right has been waived.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, legal obligations, or website features.

The version in effect when an order is placed will generally apply to that transaction unless applicable law requires otherwise.

When these Terms are updated, we will revise the “Last updated” date at the top of the page and provide additional notice where legally required.

Contact Us

For questions about these Terms of Service, contact:

LIMI Food

Website: limifood.ca

Email: info@limifood.ca